Reed diffusers are taking home fragrancing and aromatherapy to whole new levels ! Here at The Diffusery, reed diffusers are ALL WE DO and we are happy to be your #1 choice in reed diffusers and reed diffuser refill oils !

Where do you ship from ?

The Diffusery, a division of AromaStorm Inc., is based in The United States and ships from Westfield, Wisconsin 53964 USA.

Do you ship to (insert country here)?

The Diffusery ships to the United States and to Canada at this time. We hope to add more countries soon.

How much does it cost to ship to Canada ?

Shipping rates are based on the products that you order. Each of our products is assigned a weight value and the sum of these values is how we come up with our shipping totals. In most cases we utilize First Class International when shipping Canadian orders as it the most economical. As First Class International mail packages can not weigh more than 4 lbs., your order may need to ship in more than one package. If shipping charges exceed what you have paid for shipping, we will contact you for additional payment.

Duties/Taxes ?

Duties, taxes, etc. are the responsibility of the customer.

I keep entering my credit card info and it keeps getting rejected. Why ?

The Diffusery accepts Visa, Mastercard and Discover cards. It is my guess that you are attempting to use American Express which we do not directly accept. However, if during checkout you select Paypal as your payment option, you can pay through Paypal using American Express.

I didn't like a scent. Can I return it ?

Due to the nature of our products, we do not accept returns unless we have shipped you the wrong item. We will also allow return in the event of a damaged order. Please retain the damaged merchandise for carrier inspection and shipment back to us. All damage claims must be received by us within 24 hours of receipt of package.

What days do you ship on ?

We ship packages Monday through Friday. We do not ship on major holidays or on days that the post office is closed or that UPS does not pickup or deliver.

Do you do custom orders ?

We make every effort to accommodate our customers special requests. If you need a special scent, expedited shipping service, would rather place your order by phone or have another question about customizing your order, please feel free to contact us Via E-mail or via phone at 608-296-3355.

Can I get (insert scent name here)?

We have access to thousands and thousands of scents. If you would like for us to find your favorite scent from our many scent manufacturers, please Contact Us and we will do our best to accommodate your needs. Please note, that we do charge a $5 special order fee for scents we do not regularly stock. Special order fees are non-refundable.

What if I have a question not answered here ?

If there is a question you have that has not been answered here, then please visit our Contact Us page and drop us a line. We would be happy to answer any questions you may have !